FAQs
Brand & Products
What is the difference between SmartHeart Gold and regular pet food?
SmartHeart Gold (慧心金裝) combines internationally recognized safety and quality standards with specialized scientific manufacturing processes. The entire range is jointly developed by veterinarians and pet nutritionists, with manufacturing quality that meets international standards, including HACCP.
One of its most distinctive features is the “Oil-Sealed Vacuum Method,” a specialized vacuum oil coating process designed to help oil penetrate more effectively and evenly into each kibble. This allows the oil and its nutritional components to be better incorporated throughout the kibble.
The formulas are specially designed to support pets with different nutritional needs, including healthy skin and a shiny coat, weight support, and senior care. They also include carefully selected functional nutrients, such as prebiotics, postbiotic, fish collagen, and coenzyme Q10, providing pets with comprehensive nutritional support for their overall health and well-being.
Health & Ingredients
Do SmartHeart Gold products meet AAFCO nutritional standards?
Yes. SmartHeart Gold products are co-developed by veterinarians and pet nutritionists and are formulated to meet the AAFCO Dog and Cat Food Nutrient Profiles applicable to their intended life stages. The range provides complete and balanced nutrition through specially developed formulas for puppies, kittens, adults, and senior dogs and cats.
How long does it take to see results from the skin health support formula?
With consistent daily feeding, you may begin to notice gradual improvements in your dog’s skin and coat condition within 4 to 6 weeks, although individual results may vary depending on age, breed, overall diet, and existing skin and coat condition.
SmartHeart Gold Skin Health Support formula is enriched with carefully selected nutrients, including fish oil and flaxseed to nourish the skin and support a smooth, healthy-looking, and beautifully shiny coat. As your dog continues to receive balanced nutrition every day, the coat may gradually appear softer, smoother, and more radiant.
How does the controlled magnesium formula support urinary tract health?
Yes, a controlled magnesium formula can help support urinary tract health by managing one of the minerals involved in struvite crystal formation. Magnesium is a key component of struvite crystals, which are more likely to form when urinary conditions are favorable, particularly when the urine is too alkaline.
The formula carefully controls magnesium levels to support urinary tract health. Together with adequate water intake, which promotes urine dilution and urinary flow, this helps support the natural flushing of the urinary tract and maintain a urinary environment less favorable for struvite crystal formation.
Purchase & Trial
How to request a trial pack? Is there a delivery fee? Can I choose multiple products?
We are happy to prepare trial packs of SmartHeart cat and dog food for you. If needed, please visit the“Request Trial Pack”page, fill in the simple details, select your preferred formulas, and submit the form. We will send the trial pack(s) via standard mail at no extra delivery charge. You can select up to 2 different trial packs per request.
Are wholesale or partnership enquiries available?
If you are interested in wholesale or business cooperation, please visit the“Contact Us”page and leave your contact information. Our team will follow up with you as soon as possible.