FAQs
Brand & Products
What is the difference between SmartHeart Gold and regular pet food?
SmartHeart Gold (慧心金裝) combines international-grade safety standards with patented scientific manufacturing processes. The entire range is jointly developed by veterinarians and nutritionists, with quality that meets international certifications including HACCP and BRC. Its most distinctive feature is the exclusive use of the patented “Oil-Sealed Vacuum Method”. This process isolates the product from air during production to lock in natural freshness and nutrients while preventing oil oxidation, resulting in superior palatability that far exceeds regular pet food. The formulas are specifically designed to address targeted health needs such as hypoallergenic, shiny coat, weight control, and senior care. They precisely incorporate high-value functional nutrients like postbiotics, fish collagen, and Coenzyme Q10, providing pets with comprehensive dietary support and care.
Health & Ingredients
Do you meet AAFCO Standards?
Gold is co-developed by professional veterinarians and nutritionists, providing comprehensive and balanced nutrition suitable for dogs at all life stages, including adult dogs, puppies, and senior dogs. All products are meticulously formulated to ensure that every meal delivers the perfect balance of precisely proportioned nutrients.
How long does it take to see results from the shiny coat & skin care formula?
After switching your dog to SmartHeart Gold (慧心金裝), visible improvements can usually be seen within 4 to 6 weeks (approximately one month). This is closely related to the dog’s skin renewal cycle, which takes about 28 days. The formula’s hypoallergenic lamb helps reduce irritation, while fish collagen, fish oil, and flaxseed are absorbed through the diet to nourish the skin from within. After about one month, itching and scratching caused by dry skin are significantly reduced. As healthy new coat grows, the fur will appear noticeably shinier and smoother.
Can the low-magnesium formula really help prevent urinary tract inflammation?
Yes, the low-magnesium formula can effectively help prevent urinary tract inflammation (cystitis). Magnesium is a key mineral in the formation of struvite crystals and stones. When consumed in excess or when urine becomes alkaline, crystals can form, irritating and damaging the urinary tract lining, which may lead to inflammation or even blockages. SmartHeart Gold’s urinary care formulas strictly control magnesium levels from the source to reduce crystal formation. They also balance minerals to maintain slightly acidic urine, which helps dissolve tiny crystals. This provides root-level protection for the urinary tract and helps prevent recurrent urinary tract inflammation.
Purchase & Trial
How to request a trial pack? Is there a delivery fee? Can I choose multiple products?
We are happy to prepare trial packs of SmartHeart cat and dog food for you. If needed, please visit the“Request Trial Pack”page, fill in the simple details, select your preferred formulas, and submit the form. We will send the trial pack(s) via standard mail at no extra delivery charge. You can select up to 2 different trial packs per request.
Are wholesale or partnership enquiries available?
If you are interested in wholesale or business cooperation, please visit the“Contact Us”page and leave your contact information. Our team will follow up with you as soon as possible.